This Refund & Cancellation Policy applies to all users of Ramplink (“Platform”, “Ramplink”, “we”, “us”, “our”).
By using Ramplink, you agree to this Policy in addition to our Terms & Conditions.
1. PLATFORM ROLE
Ramplink operates as a marketplace and technology platform connecting independent mechanics, workshop hosts, garages, automotive businesses, and customers.
Ramplink is not the direct provider of automotive repair, workshop, or mechanic services unless explicitly stated otherwise.
All service agreements are entered into directly between users.
2. PAYMENT PROCESSING
Payments made through Ramplink may be processed by third-party payment providers including Stripe.
Users acknowledge and agree that:
- third-party processing fees may apply;
- payment provider fees are generally non-refundable;
- Ramplink has no control over third-party payment processing charges;
- refunded amounts may therefore be less than the original transaction total.
3. PLATFORM FEES
Ramplink charges a platform commission fee, currently 12.5%, which is deducted from Host or provider payouts unless otherwise stated.
Platform fees compensate Ramplink for:
- marketplace operation;
- payment infrastructure;
- booking systems;
- communication tools;
- platform maintenance;
- fraud monitoring;
- and associated operational costs.
Unless required by law or expressly approved by Ramplink, platform fees are non-refundable.
4. CANCELLATIONS
Cancellation requests must be made through the Platform where possible.
Refund eligibility may depend on:
- notice period provided;
- booking status;
- whether services have commenced;
- payment processor costs incurred;
- and other relevant circumstances.
Ramplink reserves the right to determine refund eligibility at its sole discretion.
5. NON-REFUNDABLE COSTS
The following may be non-refundable:
- payment processor fees;
- Stripe fees;
- platform commission fees;
- completed service fees;
- partially completed booking costs;
- dispute investigation costs;
- chargeback-related costs.
Where third-party fees are retained by payment processors, Ramplink is under no obligation to reimburse those amounts.
6. COMPLETED SERVICES
Once services have been fully or partially completed:
- refunds are not guaranteed;
- disputes regarding workmanship, quality, delays, or outcomes must primarily be resolved between the users involved.
Ramplink may assist at its discretion but is not responsible for guaranteeing outcomes or enforcing settlements.
7. CHARGEBACKS & PAYMENT DISPUTES
Users agree not to initiate unjustified chargebacks or payment disputes.
Where a chargeback or payment reversal occurs:
- Ramplink may suspend accounts;
- recover associated costs;
- withhold payouts;
- or pursue recovery of losses incurred.
Users may be held liable for:
- chargeback fees;
- processing penalties;
- administrative costs;
- and associated losses.
8. FRAUD & ABUSE
Ramplink reserves the right to refuse refunds where:
- fraud is suspected;
- abuse of the platform occurs;
- false claims are made;
- or these policies are breached.
Accounts involved in suspicious activity may be restricted or terminated without notice.
9. DISCRETIONARY REFUNDS
Any goodwill or discretionary refund issued by Ramplink:
- does not create an obligation for future refunds;
- does not waive any rights under these Terms;
- and may be issued partially rather than in full.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ramplink shall not be liable for:
- indirect losses;
- consequential losses;
- lost income;
- vehicle damage;
- workshop disputes;
- delays;
- failed repairs;
- mechanic conduct;
- or losses arising from user disputes.
11. CONTACT
For refund or cancellation enquiries:
Email: legal@ramplink.co.uk
Website: https://ramplink.co.uk